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Customer care

If you need assistance, please don't hesitate to keep in touch with our customer care team,

We look forward to help you with your query

Returns and Refunds


Subject to the Terms and Conditions provided, you are entitled to return products within thirty (30) calendar days from receipt.

To process a return, just follow these simple steps:

  1. Feel free to contact the customer service team at +97144397677

  2. Make sure the products have not been used, worn, washed altered or damaged and that they have the identification tag with the disposable seal still attached.

  3. Customer service team will arrange a return pick up for the customer and the items will be collected within 1 to 2 days from the approval date.

  4. Shipping company will contact the customer to arrange pick up process.

  5. Once the item is returned back to Zegna store, the refund will be initiated.

Return to Store

1. The customer can visit or send the items to below Zegna store location to return the items:

Dubai Mall store address:
Zegna – Dubai Mall
Tel: 04-330 8811
Fashion Avenue, The Dubai Mall- Ground Floor
Dubai, UAE.

Please note that we are unable to accept returns of the following products:

  1. Sealed products that were opened following delivery, where return of such products is unsuitable for health or hygiene reasons (for example masks, underwear and fragrances);

  2. Products that are personalized or made to your specifications.

  3. Products that have become inseparably mixed with other items after delivery.

All returned products will be checked by Ermenegildo Zegna, within five (5) working days from the time we receive the parcel and send you an email confirming acceptance of the returned products and the refund due to you. In the case of a denied return our customer service will notify you of the reason and the package will be returned to you. Please note that various payment providers have different processing times for refunds, and it may take several working days for refunds to be processed back to your original form of payment.

Returns must be sent from the same country in which your order was placed. We will not be able to accept returns from different countries.

We do not accept exchanges or provide refunds for purchases made in Ermenegildo Zegna stores via this return process. All purchases made in an Ermenegildo Zegna Store should be returned to one of our stores.