FREQUENTLY ASKED QUESTIONS (FAQ)

How can I find this product?

You can locate a particular product by:

1. Clicking on the search icon and entering the product description.

2. Clicking on the galleries found at the top of the website and filtering from there: 

Gifts, Ready to Wear etc. 

3. Contacting our team for further assistance using the following link: Contact Us

 

How can I find sizing information for my country?

You can find an international sizing guide using the following link: 
www.zegna.com/fr-en/customer-care/size-charts

The Zegna website will show sizes specific to your region (e.g. US 38), however, all delivered products will have  the equivalent Italian size  (e.g. IT 48) on the garment's label.

 

Where is my order?

A confirmation email containing your order details and number will be sent to you once your order has been placed.

Please allow between 24-48 hours for our team to prepare your order.

You can check the status of your order by visiting "My orders" on your Zegna account to view your order and delivery status.

Once your order is ready to be shipped, an email with tracking information will be sent to you.

If you haven't received your dispatch email, please first check your junk folder. If you're still unable to locate your dispatch email, your order may not yet ready to ship. 

If you haven't received your order within the specified delivery period please contact our team using the following link: Contact Us

 

Why was my order cancelled?

During peak periods, such as our sale periods, there may be limited availability of stock. A portion of your order or the entire order may be cancelled because of this.

Our banking security systems and fraud check protocols can stop a transaction for a wide variety of reasons, from a card being damaged to the security of an internet connection.

Please be assured we do not capture any funds until the order is shipped.

In these instances an email will be sent by our customer service team to notify you of any changes to your order.

 

Can I cancel or edit my order details?

Once an order is placed, our team works quickly to get your order ready and shipped. Because of this we are not able to accommodate cancellations or changes to your order. This includes changes to items and shipping details. If you change your mind, you are entitled to return your order. Full return details can be viewed using the following link: Returns & Refunds

 

My product is faulty, what can I do?

We would recommend visiting your closest Zegna Boutique so that our experienced team members can review your product.

Alternatively, you can contact our team using the following link: Contact Us. Please ensure you have the following information to hand: 

• A photo of showing the item in its entirety and a photo showing the specific issue
• The item's product code
• The item's proof of purchase, if available. Alternatively, the location and date of the purchase if this is unavailable.
• Your current address and phone number

How can I pay for my order?

A confirmation email containing your order details and number will be sent to you once your order has been placed.

Please allow between 24-48 hours for our team to prepare your order.

You can check the status of your order by visiting "My orders" on your Zegna account to view your order and delivery status.

Once your order is ready to be shipped, an email with tracking information will be sent to you.

If you haven't received your dispatch email, please first check your junk folder. If you're still unable to locate your dispatch email, your order may not yet ready to ship. 

If you haven't received your order within the specified delivery period please contact our team using the following link: Contact Us

 

How can I fix an error (payment, technical, checkout) when trying to place an order?

If you are having difficulties placing an order online, we recommend contacting your bank directly to verify if this is due to an issue with your selected payment method.

If your payment provider has verified this is not the issue, please attempt one or more of the following steps:

• Use an alternative payment method, such as PayPal
• Delete your browser's history and cookies,  then refresh the page
• Repeat the entire purchase process using a different browser (Google, Chrome, Mozilla Firefox, or Safari) and, if possible, from a laptop or desktop computer

Other reasons for the issue could be related to the address details input. Please ensure you only use standard characters. Do not use symbols or punctuation in the address.

 

Has my order placed using PayPal been successful?

If you have placed an order using PayPal, please allow time for PayPal to redirect the page to www.zegna.com before closing any browser windows so that the transaction can be completed.

If you have received confirmation from PayPal, but have not received your Zegna order confirmation, please contact our customer care team with your PayPal confirmation using the following link: Returns & Refunds

What delivery options & times are available?

We will ship the product(s) in your order via PostaPlus courier to the delivery address in all of GCC (UAE, KSA, Kuwait, Oman, and Bahrain). Our shipping partner will require a signature by you (or an adult authorized by you) upon receipt of the products. Please note that we will not deliver products to PO boxes; we will only deliver on normal working days/hours (not on weekends or public holidays)

.

The courier will make two (2) delivery attempts to deliver the package and obtain a signature. The frequency is two (2) consecutive attempts one each day. After the 3rd attempt, the package will be sent back to the UAE store.

Within 30 calendar days – Please check our return policy through this Returns & Refunds

How do I create an account?

To create a Zegna account please fuse the following link: 
Create an Account

If you already have an Zegna account and cannot remember your password,  please press "Forgot your password?" underneath the login details to reset your password.

Check your inbox and click the password reset link in the email.

How do I change my contact preferences?

Your contact preferences can be changed by logging into your Zegna account and selecting 'My Profile' then 'Contact Preferences' from the navigation. This can also be done using the following link: My Account

 

What is Zegna's privacy policy?

For more information about Zegna's privacy policy please use the following link: PRIVACY POLICY